Return Policy and Procedures


Maya Parts Lifetime Warranty

We will honor a Lifetime Warranty for all parts purchased through our website after April 1, 2017.*
 
*M-Triangle Laser Separation Machine is limited to a 90-day warranty. QianLi Tools are limited to a 15-day warranty.
 
Replacement part will no longer be an option for any returns; credit only.
 
***Returns are not accepted on certain Personal Protective products. Please see product pages for details.***


Lifetime Warranty Voided If The Following

  • Broken Flex
  • A screen that is Not Ours
  • A screen that has been installed with a bad LCD
  • All Samsung screens once they have been installed
  • Missing Brackets
  • Cracked / Chipped screen
  • A screen failed from IOS upgrade


Credit

  • A Store Credit will be issued for all returns.
  • Credit will be given for the current week's sale price. If we no longer sell the part we will honor the last purchase price.
  • We do not issue credit for shipping rates.
  • If you are returning an item that is not defective there may be a 15% restocking fee deducted from the credit amount.

How to Process Your RMA

  • Make sure all parts are securely packaged in a box with sufficient padding material to prevent damage during shipping.
  • We provide a pre-paid UPS return shipping label (10-item minimum, can be combined with recycling). Please submit request through the Contact US page. We do not reimburse shipping cost.
  • All rejected screens will only be held for 14 days at our facility.

How to Find the Credit for Your Return

  • At the top of the page click on the symbol next to My Account to see your available Store Credit
  • You can see your Store Credit breakdown by clicking on My Account and on the next page click on Store Credit on the left hand side.
  • As of June 2019 you can view your RMA Reports by clicking on My Account and on the next page click on Recycling & RMA Reports.
  • The credit will be available within 5 – 7 business days from the time we receive your RMA.
A store credit link is located in the "My Account" dropdown menu.
Your store credit is also accessible from the side-bar menu in the "My Account" page.
Lastly, your RMA Reports can be accessed from that same side-bar menu.

Items Damaged In Transit

  • Within 72 hours of the delivery date of the order you must submit pictures: of the damaged items(s) and all 6 sides of the box with the invoice number.
  • The damaged item(s), box, and all packaging materials must be keep and available for UPS inspection.
  • UPS will only accept the claim if all of the about is done, the claim is rejected by UPS due to any of the above is not followed we will not be held responsible to replace or issue credit for the damaged item(s).

Order Discrepancies

  • If there are any discrepancy with your order, missing or incorrect item(s), it must be reported within 24 hours of the delivery date of the order; anything reported after this we will not be held responsible to replace or issue credit for the item(s).

Shipment Delays

  • We are not responsible for delayed shipments due do the shipping carrier but if there is an issue we will work with the carrier to help get it resolved as soon as possible.
  • Delayed shipments, please contact us so we can reach out to the carrier to help rectify the situation as soon as possible. If they delay is due to weather or a natural disaster we will be unable to issue a credit for the shipping due to this is out of the shipping carriers control.
  • Lost shipments, please contact us right away so we can reach out to the carrier to have a lost package investigation started. The turnaround time for the investigation is 8 business days.
  • Holiday Shipping Delays: All carriers may experience shipping delays during the holiday season (November through December), and ground-tier shipping options suspend their service guarantee during this time. Please plan your orders accordingly and allow extra time for delivery.


Shipping Information

Note: If you want an option other than UPS you must list it in the "Leave a Comment" box when checking out.
Our Shipping Carriers Service Type CUT OFF TIME Free Shipping
Monday - Friday Saturday3
Ground 5:00 PM PST Currently Unavailable $500+
3 Day 5:00 PM PST Currently Unavailable  
2nd Day Air 5:00 PM PST Currently Unavailable  
Next Day Air 4:00 PM PST Currently Unavailable $1000+
Flat rate $15 for order amount $500-$999
Next Day Air Saturday4 4:00 PM PST   $1200+
Flat fee of $35 if minimum not met.
International 4:00 PM PST Currently Unavailable  
Ground 3:30 PM PST Currently Unavailable $500+
2-Day Express 3:30 PM PST Currently Unavailable  
Overnight 3:30 PM PST Currently Unavailable  
International 3:30 PM PST Currently Unavailable  
Priority 3:00 PM PST Currently Unavailable $500+

1West Coast stands for customer located in the West Coast region. The region contains 6 states: California, Nevada, Arizona, Oregon, Washington State, and Utah.
2SoCal stands for customer located in the Southern California region. The region contains ten counties: Imperial, Los Angeles, Orange, Riverside, San Bernardino, San Diego, Santa Barbara, San Luis Obispo, Ventura, and Kern.
3Saturday hours are temporarily suspended due to COVID-19. We apologize for the inconvenience.
4Next-Day Air Saturday Free-Shipping threshold will be live online starting the week of 1/20/2020. Next-Day Air Saturday orders under $1000 are subject to a flat $35 shipping charge. Not available on some holidays.

Transit Times for Ground Shipping*

transit times map

*These are approximate times based on UPS data and are subject to change. Ground shipping for Alaska and Puerto Rico is approximately 6 days. For the most accurate times, please visit UPS Maps and enter 91776 as the source zip code for delivery.


 


Broken Screens Recycling Program


CREDIT

  • We test each screen to determine the Grade and provide a Testing Report of the results.
  • Once the screens have been tested you will receive a Recycling Report stating the amount of your credit.
  • You can reply back to the email confirming if you would like to be issued store credit, check, or PayPal.
  • Credit will be given for the current prices listed on our Recycling Program page.

HOW TO PROCESS YOUR RECYCLING?

  • Make sure all screens are securely packaged in a box with sufficient padding material to prevent damage during shipping.
  • We provide a pre-paid UPS return shipping label (minimum 10-items, can be combined with RMA). Please submit request with total number of screens you’re shipping through the Contact US page. We do not reimburse shipping costs.
  • All rejected screens will only be held for 14 days at our facility.

HOW TO FIND YOUR RECYCLING CREDIT?

  • At the top of the page click on the symbol next to My Account to see your available Store Credit.
  • You can see your Store Credit breakdown by clicking on My Account and on the next page click on Store Credit on the left hand side.
  • As of June 2019 you can view your Recycling Reports by clicking on My Account and on the next page click on Recycling & RMA Reports
  • The credit will be available within 2 – 3 business day from the time we receive your cracked screens
A store credit link is located in the "My Account" dropdown menu.
Your store credit is also accessible from the side-bar menu in the "My Account" page.
Lastly, your Recycling Reports can be accessed from that same side-bar menu.


Financing with Behalf


 

We accept Behalf financing! Get your business growing with Behalf Credit- a smart new opportunity for small and medium-sized businesses to get the credit they need. Credit you can use right here, right now! Just create an account via the link below, then request a payment authorization. They’ll pay us and you’ll pay them back on a schedule that works for you! Rates are personalized for every user- create an account to see what you’re approved for.

Sign Up at Behalf

 

How to Use Behalf Financing:
  1. Create an account at Behalf using the link above
  2. Request to pay Maya Parts
  3. Select repayment schedule and add a bank
  4. Submit your order and receive a Virtual Credit Card
  5. Checkout in your Maya Parts Account using the Virtual Credit Card

 


Financing with Behalf


 
Maya Parts, Inc. is a third-party provider, and our AA / Best Quality screens are generic screens that are comprised of generic glass panels with recycled digitizers and LCD/OLED displays. All product names, logos, and brands are the property of their respective owners, and their use does not imply affiliation with or endorsement of Maya Parts, or our products.
 


Financing with Behalf


 

This privacy policy sets out how Maya Parts uses and protects any information that you give Maya Parts when you use this website. Maya Parts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Maya Parts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at csr2@mayacellularparts.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

 

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.