If you’ve been following the news lately, you’ve likely heard of the global chip shortage that is affecting the automotive, PC, and video game industries. Unfortunately, the widespread use of microchips means that this shortage is inevitably spreading to other industries, and now that includes cell phone repair. Currently, we’re seeing higher costs for aftermarket screens, particularly those for iPhone 7 through iPhone XR. We are hoping that these increases will remain restricted to those models, however, it’s possible that more will be included if the supply issues are not resolved.
As you’re certainly aware, severe weather is making things difficult for people all across the country, and that includes our shipping carriers. Because of this, some shipments are arriving later than planned, depending on weather conditions or transport ability. If you’re located in any of the affected areas, or are far from the west coast, please select a higher shipping tier in order to reduce the chances of a late order.
That being said, we cannot guarantee that orders will arrive when expected, even at higher shipping tiers. Carriers are doing everything they can to reduce the chances of delays, and to help, we will refund shipping costs for any next-day-air orders that are delayed from their scheduled arrival. Terms and conditions apply and these refunds will only be available until mid-March, depending on weather. Maximum shi
One of the most asked questions on our YouTube channel is how to remove our Apple Watch UV tempered glass. So we recently put together a quick little video that demonstrates exactly that.
Many people are understandably hesitant to try and remove this type of screen protector, because of the strength of the bond. But it’s actually pretty straightforward, once you know how to do it. The main thing to remember is that you need to interrupt that bond between the adhesive and the screen glass. Once that is done in one spot, the rest of the adhesive is much easier to remove.
Take a look at the video below for the demonstration.
You may have noticed the new additions to our iPhone 7 Plus and iPhone 8 Plus line-up. These are new AA and incell options labeled DTP (LG) and C11 (Toshiba). If you’re new to the iPhone repair industry, you may not have come across these codes yet. However, since 7 and 8 series repairs are more common than they used to be, it’s important to be aware of these codes in order to get the correct part for your repair.
Here at Maya Parts, our goal is to best serve our customers in any way that we can, and that often means going beyond just replacement parts. Recently, we started carrying a selection of QianLi Tools- a brand of quality, high-precision tools made just for the phone repair industry! Many of you are probably already familiar with their beautiful line of iThor screwdrivers, but maybe not with their more technical offerings.
One example is the iCopy Plus 2.1 Logic Programmer. This durable and compact device is a great tool for any iPhone repair technician. The iCopy duplicates and transfers data between original and replacement screens, vibration motors (aka Taptic Engines), and batteries. This allows
Since we started selling individual QianLi screwdrivers, a few of you have asked which drivers you need to work on a specific model of iPhone. The easy answer is that you need all four for iPhone 7 and up (consider picking up the iThor or iFlying 5-piece set- both include all four iPhone screwdrivers, plus a torx driver for other electronic devices). But the more precise answer is that it depends on which repairs you need to perform. So here’s a breakdown of each driver and what it’s accompanying screw is used for. We also have a quick chart at the bottom explaining which screwdrivers are needed for screen rep
Apple recently launched a repair program for certain models of the iPhone 11 that are experiencing touch screen problems. According to their announcement, a small percentage of phones are experiencing a loss of touch response due to a flaw in the display module of specific iPhone 11 models. This issue specifically affects devices manufactured between November 2019 and May 2020, and customers can check to see if their particular phone is affected by visiting the repair program’s web page. If their phone is affected, they can apply to get it repaired free of charge.
Apple will repair these devices free of charge, but it should be noted that there are exceptions, such as physical damage (including cracked screens) that will need to be resolved before they will attempt the repair (image via Apple).
While they claim that only a small percentage of phones are affected, the fact that affected phones can be identified based on the serial number hints that this is probably the result of a manufacturing issue. This is further supported by the fact that the program covers affected devices for two years after purchase, implying that the issue is likely to happen at some point, regardless of other factors. It harkens back to the MacBook’s Butterfly Keyboard repair program (though that program extended to four years of coverage) where Apple committed to fixing broken keyboards since their design made them extremely prone to failure.
It should be noted Apple has not given any details about the nature of the flaw. We don’t know if the issue is located on the display panel directly, or if it’s located on the logic board. While the program is titled “Display Module Replacement”, it’s difficult to know exactly what that means. Some outlets are interpreting that as a simple display swap, however, many of you remember that Apple launched a similar repair program for the iPhone X, which was also titled “Display Module Replacement”. Yet that particular issue was caused by a design flaw in the logic board (just like “Touch Disease” on the iPhone 6 Plus, which Apple claimed was caused by dropped phones). So honestly, it’s difficult to rely on Apple’s explanation of the iPhone 11 issue until independent technicians discover the cause themselves.
There hasn’t been much information online regarding the iPhone 11 and touch issues. That said, we have seen and heard a few different quirks with this device.
One customer recently contacted us about touch issues following a screen replacement due to touch loss. He claimed that his customer returned to his shop after 24 hours, with the exact same issue and that the problem required a power-off and battery disconnect in order to be fixed. Another of our customers found that some aftermarket screens would lose touch if they were installed on a phone that didn’t come with an LG-made screen.
Our own testing department has noticed issues with touch as well. We use actual iPhones to test recycling and RMA submissions. And what we’ve noticed on the iPhone 11 is that touch problems occasionally appear to be “saved” to the device. What happens is that once the screen with a touch issue is installed onto our iPhone 11, all subsequent screens we test will exhibit the same touch issue. As with our customer’s report, the only way to fix the issue is to shut the phone down, disconnect the battery for a while, then restart the phone.
Lastly, we also received a report from one of our screen manufacturers, ZY. We reached out to them to see if they had heard anything about touch, and they also noticed a strange observation on this phone. When testing their screens on an iPhone 11, everything works as expected, however, when reinstalling the original screen afterward, the phone would no longer respond to touch. As before, the issues resolve after a battery disconnect and a restart.
It’s still too early to know exactly what is causing the iPhone 11’s touch issue, and as a result, there’s no official solution other than to take the phone straight to Apple. But based on the observations we’ve seen, it looks like the iPhone 11 has some kind of “memory” linked to the display’s touch function, and it’s possible that could be related to the issue that Apple is citing. In any case, we recommend that technicians perform a battery disconnect (most of you probably already do this during repairs, but if not, please do so) and a restart after an iPhone 11 screen replacement. This seems to resolve all the issues we’ve seen, and hopefully it will work for you.
We’re curious to know how wide-spread these touch issues are. Have any of you dealt with them? We haven’t seen much about it from technicians online, and only a couple of customers have shared iPhone 11 touch issues with us. Going by the information that is out online, one could easily conclude that there is no wide-spread touch issue at all with this phone. Yet Apple’s development of a dedicated repair program not only confirms that the problem exists, but also that it may be larger than anyone has realized. If you’ve come across touch issues or any other odd quirks with the iPhone 11, please let us know. We will share any new information that we learn on this subject.
It’s no surprise, given the state of the pandemic, but Apple has closed nearly 100 stores across the US and in other regions worldwide. According to the Verge, this includes all stores here in California, as well all stores in Tennessee, Utah, and Minnesota. There are closures in other states as well, but it mostly depends on the area, as some are still operating.
It’s probably the right move, considering how many people these stores attract. Plus they were never really designed with social distancing in mind, so keeping them open does present some risk. There is a bit of a silver lining for our industry though. With Apple stores under temporary closure, there is an opportunity for independent repair shops to attract new clientele and show them the value that local shops can provide. Most consumers aren’t aware of the additional services and offerings that come from these small businesses, many of which simply are not offered directly from Apple. Plus there’s the added benefit of safety, since these shops specialize in repair, rather than large-volume retail sales. It’s just easier to maintain social distancing and other measures at these types of establishments.
If your shop doesn’t already have a promotional effort, now might be a good time to start one. While Genius Bars are still honoring scheduled appointments, simply walking into your local Apple Store won’t be an option, and that means some customers will be left with an unmet need- and that’s definitely where a business like yours can save the day!
As noted in our last post, the iPhone 12 is impressively durable. That being said, people are people- and people break things. So it’s probably a good idea to get familiar with the new repair changes in the iPhone 12 and 12 Pro.
Now while there are many subtle differences between these models and their predecessors, there are only a few areas that we feel are important to focus on.
The process for opening up the phone is mostly the same as previous iPhone versions, save for some small details surrounding the installation layout, frame adhesive, and flex cabling.
First, you will likely need to apply heat longer than with previous versions of the iPhone. The 12 series devices have stronger frame adhesive (probably the reason for their new 6 meters of water-resistance) and it will require more effort to get the screen to separate. We don’t think it’s imperative in any way, but it may surprise you the first time you try to open one of these phones.
As you can see, the adhesive is so strong that is can cause bending when trying to separate the display. Image via 艾奥科技 on YouTube.
Fun-fact: this glue is so strong that Apple themselves have started using dedicated heat machines to help separate iPhone 12 screens.
Second, the screen now opens to the left of the device (opposite from the iPhone 11 series of phone
If you’ve been following the annual release of new iPhones, then you are surely used to hearing claims like “strongest glass ever in an iPhone.” Well this year, it’s not just marketing speak. As we mentioned in our last post, Apple has incorporated Corning’s new “Ceramic Shield” onto the front of the iPhone 12 series, allegedly making it’s screen glass 4x more resistant to damage. Furthermore, they claim their new angular design brings added strength to the device. But how do these phones actually perform in practice? We’ve turned to YouTube for the answer to this question, and rounded up the results from several channels to get a better understanding of what the phone can take.