Return Policies & Procedures


We will honor a Lifetime Warranty for all parts* purchased through our website after April 1, 2017.
 
*M-Triangle Laser Separation Machine is limited to a 90-day warranty.


LIFETIME WARRANTY VOIDED IF THE FOLLOWING

  • Broken Flex
  • A screen that is Not Ours
  • A screen that has been installed with a bad LCD
  • All Samsung screens once they have been installed
  • Missing Brackets
  • Cracked / Chipped screen
  • A screen failed from IOS upgrade

CREDIT

  • Credit will be given for the current sales prices or last purchase price, whichever is lower. If we no longer sell the part we will honor the last purchase price.
  • A Store Credit will be issued for all returns.
  • We do not issue credit for shipping rates.
  • If you are return an item that is not defective there maybe a 15% restocking fee deducted from the credit amount.

HOW TO PROCESS YOUR RMA?

  • Make sure all parts are securely packaged in a box with sufficient padding material to prevent damage during shipping.
  • We provide a pre-paid UPS return shipping label (10-item minimum, can be combined with recycling). Please submit request through the Contact US page. We do not reimburse shipping cost.

HOW TO FIND YOUR RETURN'S CREDIT?

  • At the top of the page click on the symbol next to My Account to see your available Store Credit
  • You can see your Store Credit breakdown by clicking on My Account and on the next page click on Store Credit on the left hand side.
  • As of June 2019 you can view your RMA Reports by clicking on My Account and on the next page click on Recycling & RMA Reports.
  • The credit will be available within 2 – 3 business day from the time we receive your RMA.

ITEMS DAMAGED IN TRANSIT

  • Within 72 hours of the delivery date of the order you must submit pictures: of the damaged items(s) and all 6 sides of the box with the invoice number.
  • The damaged item(s), box, and all packaging materials must be keep and available for UPS inspection.
  • UPS will only accept the claim if all of the about is done, the claim is rejected by UPS due to any of the above is not followed we will not be held responsible to replace or issue credit for the damaged item(s).

ORDER DISCREPANCY

  • If there are any discrepancy with your order, missing or incorrect item(s), it must be reported within 24 hours of the delivery date of the order; anything reported after this we will not be held responsible to replace or issue credit for the item(s).

SHIPPMENT DELAYS

  • We are not responsible for delayed shipments due do the shipping carrier but if there is an issue we will work with the carrier to help get it resolved as soon as possible.
  • Delayed shipments, please contact us so we can reach out to the carrier to help rectify the situation as soon as possible. If they delay is due to weather or a natural disaster we will be unable to issue a credit for the shipping due to this is out of the shipping carriers control.
  • Lost shipments, please contact us right away so we can reach out to the carrier to have a lost package investigation started. The turnaround time for the investigation is 8 business days.


SHIPPING
Note: If you want an option other than UPS you must list it in the "Leave a Comment" box when checking out.
Our Shipping Carriers Service Type CUT OFF TIME Free Shipping Free Shipping West Coast* Free Shipping SoCal**
Monday - Friday Saturday
Ground 5:00 PM PST 2:00 PM PST $400+   $200+
3 Day 5:00 PM PST 2:00 PM PST      
2nd Day Air 5:00 PM PST 2:00 PM PST      
Next Day Air 5:00 PM PST 2:00 PM PST $800+ $500+  
Next Day Air Saturday 3:00 PM PST        
International 3:00 PM PST 2:00 PM PST      
Ground 3:00 PM PST 2:00 PM PST $400+   $200+
Overnight 3:00 PM PST 2:00 PM PST      
International 3:00 PM PST 2:00 PM PST      
Priority 3:00 PM PST 2:00 PM PST $400+   $200+

*West Coast stands for customer located in the West Coast region. The region contains 6 states: California, Nevada, Arizona, Oregon, Washington State, and Utah.
**SoCal stands for customer located in the Southern California region. The region contains ten counties: Imperial, Los Angeles, Orange, Riverside, San Bernardino, San Diego, Santa Barbara, San Luis Obispo, Ventura, and Kern.

Recycling Program


CREDIT

  • We test each screen to determine the Grade and provide a Testing Report of the results.
  • Once the screens have been tested you will receive a Recycling Report stating the amount of your credit.
  • You can reply back to the email confirming if you would like to be issued store credit, check, or PayPal.
  • Credit will be given for the current prices listed on our Recycling Program page.

HOW TO PROCESS YOUR RECYCLING?

  • Make sure all screens are securely packaged in a box with sufficient padding material to prevent damage during shipping.
  • We provide a pre-paid UPS return shipping label (minimum 10-items, can be combined with RMA). Please submit request with total number of screens you’re shipping through the Contact US page. We do not reimburse shipping costs.

HOW TO FIND YOUR RECYCLING CREDIT?

  • At the top of the page click on the symbol next to My Account to see your available Store Credit.
  • You can see your Store Credit breakdown by clicking on My Account and on the next page click on Store Credit on the left hand side.
  • As of June 2019 you can view your Recycling Reports by clicking on My Account and on the next page click on Recycling & RMA Reports
  • The credit will be available within 2 – 3 business day from the time we receive your cracked screens


We offer financing! Get your business growing with Behalf Credit. Behalf is a smart new opportunity for small and medium-sized businesses to get the credit they need. Credit you can use right here, right now. Just use the simple BeQuick widget below and in two quick clicks you’ll find out how much money we can extend you. We’ll pay Maya Parts and you’ll pay us back on a schedule you set. Simple as that. Wondering about the rates? They’re personalized for every user. So BeQuick and find out how much credit we can extend you. Just fill in a few fields below to get yourself approved:

 

How to Use Behalf Financing to checkout in under 5 minutes:
 
■ 1. Get pre-approved for Behalf using the form above 

■ 2. Complete your profile on Behalf.com
 
■ 3. Request to pay Maya Parts
 
■ 4. Select repayment schedule and add a bank.
 
■ 5. Submit your order and receive a Virtual MasterCard
 
■ 6. Checkout in your Maya Parts Account using Virtual MasterCard


Disclaimer

Maya Parts, Inc. is a third-party provider, and our Best quality screens are generic screens that are comprised of generic glass panels with recycled digitizers and LCD screens. All product names, logos, and brands are the property of their respective owners, and their use does not imply affiliation with or endorsement of Maya Parts, or our products.

Privacy Policy

This privacy policy sets out how Maya Parts uses and protects any information that you give Maya Parts when you use this website. Maya Parts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Maya Parts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

      • Name
      • Contact information including email address
      • Demographic information such as postcode, preferences and interests
      • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

      • Internal record keeping.
      • We may use the information to improve our products and services.
      • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
      • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

      • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
      • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at martia@mayacellularparts.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.