As you’re certainly aware, severe weather is making things difficult for people all across the country, and that includes our shipping carriers. Because of this, some shipments are arriving later than planned, depending on weather conditions or transport ability. If you’re located in any of the affected areas, or are far from the west coast, please select a higher shipping tier in order to reduce the chances of a late order.
That being said, we cannot guarantee that orders will arrive when expected, even at higher shipping tiers. Carriers are doing everything they can to reduce the chances of delays, and to help, we will refund shipping costs for any next-day-air orders that are delayed from their scheduled arrival. Terms and conditions apply and these refunds will only be available until mid-March, depending on weather. Maximum shipping refund is $100 per order.
For more informatino or assistance, please contact our CSR department at firstname.lastname@example.org or via phone at (424) 248-3896. And as always, if there is anything else we can do to help, please don't hesitate to reach out to us!